SERVICE 02
Resolution Sprint
Resolve the problem that won’t move on its own
Some problems persist not because they’re complex — but because they sit between teams, priorities, or interpretations.
This is not a workshop. It’s not an innovation programme. It’s not about generating ideas. It’s about reaching resolution.
WHAT HAPPENS IN A RESOLUTION SPRINT
Surface the real tensions holding the problem in place
Make trade-offs explicit
Clarify decision rights and ownership
Resolve conflicts between priorities or incentives
Land decisions that allow the organisation to move forward
Innovation often emerges — but as a consequence of clarity and alignment, not as a separate goal.
WHAT RESOLUTION LOOKS LIKE
By the end of the sprint:
The problem is clearly owned
Decisions are made or properly delegated
Next steps are unambiguous
The issue no longer relies on heroic effort to manage
Resolution doesn’t mean perfection. It means the system can move again.
WHEN THIS IS MOST USEFUL
A specific issue keeps resurfacing
Cross-functional work is stuck or slow
Decisions escalate despite strong leaders
The cost of staying unresolved is rising